Every day help for our customers

Welcome to our Frequently Asked Questions (FAQ) section! We are delighted to assist you with any queries you might have about our products. Below you’ll find answers to some of the most common questions our customers ask. Whether you’re a first-time visitor or a returning customer, this guide is designed to provide you with the information you need to have a smooth and enjoyable shopping experience.

  • Product Quality
  • Order and Payment
  • Packing and Shipping 
  • Return and Refund

If you need more help

We are thrilled to introduce you to our vibrant and interactive Community, a space dedicated to connecting our customers, sharing experience, and fostering a supportive environment.

  • 12SexToys is the official sales website of 12JAV Network.
  • 12JAV Network has many years of operation in the field of adult entertainment. We own many famous websites such as 12JAV.net, 12SexGames.net, etc. 12JAV Network’s vision is to develop an adult entertainment ecosystem.
  • Even if the answer is “Yes, we are Legit“, we still want you to check us out on Google/Bing with “scam” keyword, or view our user reviews on Trustpilot, or find out if we have scammed anyone on ScamAdvisor. Thank you for your trust!
  • We have more than 20 reputable suppliers in EUJapanChina, with many famous brands.
  • Goods are guaranteed from the supplier through quality commitments.
  • We periodically perform random audits of our suppliers, ensuring compliance with our product quality commitments.
  • Yes. Paypal’s payment gateway supports credit card.
  • If you have a coupon, please enter it at Checkout page.
  • Yes. 12SexToys allow you cancel order after payment, but before the shipping process begins (usually after 1 day). Payment will be refunded within 1-3 working days, via order’s payment method without holding.
  • If shipping has already begun, please do not accept the goods when it arrives and pay the shipping fee. We will refund your payment immediately afterwards.
  • We know that this is a sensitive goods in some countries. Therefore, as a general standard, we will pack items in sturdy and sealed boxes. Order information posted on the box is also printed at a minimum level.

We are based in the United States, but our operations are global. The shipping service will deliver wherever you are, and it’s always free.

  • Contact us with your Email and Order ID. You can find them in My Account section.
  • We will check the shipping status and notify you in 1-3 working days. In case there is a issue with the shipping process, we will refund you via the order’s payment method, within next 1-3 working days.